Meet our members


Zoe McLeod

Customer Challenge Group Chair

Zoe is a leading consumer advocate with more than 20 years’ experience championing customer and community concerns. This includes for the customer watchdogs, Citizens Advice/Consumer Focus, Friends of the Earth, the fuel poverty charity National Energy Action and as an elected Councillor and Assistant Cabinet Member for Young People and Youth Services. Her background also includes leading on the consumer vulnerability strategy at the energy regulator Ofgem, and an expert Advisor to Ofwat’s Water 2020 Panel and lay Board member for the Bar Standards Board, the regulatory for barristers. Currently Zoe is an Associate with the charity Sustainability First with a particular focus on sustainable corporations, innovation, engagement, and improving customer service and quality of life for those with additional needs and on low incomes. She is also a member of National Grid's User Group, has been an expert advisor to Ofgem on engagement and is Chair of Cadent Gas' Customer Engagement Group.

Leslie Sopp

Independent market research and customer insight expert

Dr Louise Bardsley

Natural England


Karen Gibbs

Consumer Council for Water (CCW) representative

Rupika Madhura

Independent economist and price review expert

Penny Shepherd MBE

Community and consumer advocate

Jonathan Sellars

Environment Agency


Alice Laycock

Consumer Council for Water (CCW) representative

Alex Adam

Independent environment and catchment specialist

Bev Keogh

Independent customer service and utility specialist

Helen Fleming

Independent customer service and utility specialist

Register of Interests

Name of group member Description of interest Does the interest relate to the Group member or a person closely connected to them Is the interest current?
Zoe Mcleod Associate with the charity Sustainability First; Director at the Consumer Watchdog Ltd and Vulnerability Solutions
Chair of Cadent Gas Customer Engagement Group
Member of National Grid User Group - consumer representative
Volunteer for the Charity Action for Children
Group member Yes
Zoe Mcleod Commissioned by UKWIR to develop an independent report on ways to measure and eradicate water poverty (2019/20)
Ofwat's Expert Advisory Panel on Water 2020 (2016)
Group member No
Louise Bardsley Natural England (employee) Group member Yes
Karen Gibbs Consumer Council for Water (employee) Group member Yes
Alice Laycock Consumer Council for Water (employee) Group member
Penny Shepherd Chair of Orchard Community Energy
Chair of the External Sustainability Panel for Tarmac
Non-Executive Director of the UK Individual Shareholders Society (ShareSoc) Associate of Sustainability Connections
Advisor to Kent Community Energy
Chair of COAM Members Ltd
Non-Executive Director of Smart Energy GB
Member, Power and Accountability Committee, Joseph Rowntree Charitable Trust
Group member Yes
Rupika Madhura Bar Standards Board (employee) Group member Yes
Leslie Sopp Member of Cadent Gas Ltd Customer Engagement Group (OFGEM RIIO-2 regulatory scrutiny) Group member Yes
Alex Adam Head of Water Stewardship, The Rivers Trust
Member of Catchment Based Approach National Steering Group
Advisory Group member of Cambridge Institute of Sustainable Leadership, Catchment Declaration Member of WINEP Task Force
Group member Yes
Alex Adam Councillor - Godalming Town Council Group member No
Bev Keogh Member of Electricity North West Ltd Customer Engagement Group – Industry Expert
Associate Consultant and member of the investigations team for EA Inclusion (EA Holdings Ltd)
Group member
Helen Fleming Member of Cadent Gas Customer Engagement Group
Member of Scottish and Southern Energy Networks Customer Engagement Group
Group member Yes

Join the customer challenge group

We're looking for local people to become members of our independent Customer Challenge Group!

As part of the team, you’ll help ensure we listen to a wide range of customers, communities and stakeholders. Holding us to account for the promises made in our business plan.

From environmental experts to customer service professionals, we're looking for people with a range of experiences in all different areas.

Sound interesting? Find out more here