CCG views on company progress and performance
To see information on the CCG’s assurance role in relation to research and engagement for PR24 see this link.
CCG Report to Ofwat on business plan 2018
CCG Feedback Notes and Viewpoints
Feedback Notes
17 October 2024
- ODI Performance Update
- Environment Performance and Activities: Increasing biodiversity, invasive non-native species strategy, engaging landowners, engaging abstractors, WINEP schemes
- Draft Insight and Engagement Strategy for review
- Draft Determination update
- ODI Performance Update
- PR24 update
- Communication Strategy
- ODI Performance Update
- CEO view on performance and strategy
- Board update
- Water Resources
- Vulnerability Strategy update
- Response to Ofwat's June incident research
- Vulnerability Strategy
- ODI Performance Update and Service Commitment Plan
- Ofwat investigation into water supply resilience
- Net Zero
- Water Efficiency
- Environment
- Water Quality
- Household Retail
- Recap on Triangulation and Line of Sight framework
- Where customer views have informed SEW plan so far
- Line of Sight to SDS, proposed plan & enhancement spend, regional resilience
- Performance and Ambition for PR24 from CEO
- Engagement programme update
- Engagement assurance update
- Workforce resilience
- Leakage
- Interruption
- Environment Agency view on SEW performance
- Environmental: Performance, Update on 25 Year Environment Plan and WINEP24 development
- Carbon Reduction
- Climate Change
- Performance and Strategy Viewpoint from CEO
- PR24 CCG Assurance Programme
- PR24 Customer and Stakeholder Engagement Plan
- Responsible Business
- Water Resources Management Plan, WRSE and Drought Plan
- Water Efficiency
- CEO Update on Year End Performance 2020-21 and strategic objectives for 2021-22
- Consumer Vulnerability
- Leakage and Interruptions
- Engagement – Delivery in PR24
- Responsible Business
- SEW Chair meeting thoughts
- Carbon Reduction, Net Zero Routemap
- Water Quality
Viewpoints
Carbon ReductionStrategy
SEW's Responsible Busines Commitments
Comparative company performance
How does South East Water compare with others? DiscoverWater.co.uk is a 'dashboard' bringing together, for the first time, key information about water companies in England and Wales in one place. The dashboard aims to be a clear and simple source for trustworthy and factual information. You can use the website to find out how we compare on a range of measures from the appearance of water through to the pressure at your tap
South East Water’s 2020-25 Business Plan
South East Water’s 2020-25 business plan includes a total of 38 performance commitments and output delivery incentives (19 financial incentives and 19 reputational incentives). Ten of these are measures are common or comparable to all water companies (though the targets water companies must reach vary from company to company) while 28 are bespoke (specific to South East Water) – developed predominantly in response to company circumstances or consumer preferences.
South East Water's final package of performance commitments includes:
- 20 new ODIs covering water efficiency, developer satisfaction, environment and carbon reduction, customers in vulnerable situations, water quality, gap sites1 and voids2.
- Six revised South East Water bespoke Output Delivery Incentives on segmented customer satisfaction, which continue to be derived from independent surveys.
- Four revised common Output Delivery Incentives – C-MeX (a new customer satisfaction measure), Compliance Risk index (water quality), drought resilience and water quality appearance contacts.
Of the 19 financial Output Delivery Incentives, six are ‘penalty-only’ - that is the company does not achieve a financial reward if they outperform the target but does have to repay money to customers if they fail to meet the target.
Wider company performance monitoring
- All water companies are required to submit an annual performance report to Ofwat to demonstrate compliance with their separate price controls and to publish an accessible public facing annual report.
- Ofwat also publishes a Service Delivery Report which provides comparative information on total expenditure and progress against outcomes.
- Progress is also monitored by Consumer Council for Water (CCW) the statutory consumer body for water consumers, and regulators such as the Environment Agency (EA) , Drinking Water Inspectorate (DWI) and Natural England (NE) among other organisations.