- Additional research for dWRMP
- Assurance of triangulation process and WRMP research
- Behaviour and innovation toolboxes
- Board engagement programme
- Board engagement reporting Jan - Jun 18
- BSI Stage 2 Assessment Report
- Business Plan Production Update
- CAG South East Water Vulnerability Report Aug 2018
- CAG South East Water Vulnerability Strategy - Stakeholder Engagement Approach
- CCG Challenge Log v0.1 19.09.18
- Co-creating our vulnerability strategy our proposed approach
- Co-creation briefing note
- Company performance 2017/18
- Company Performance in Quarter 3 of 2017/18
- Company Performance in Quarter 2 of 2017/18
- Conflict of Interest Policy Aug 2018
- Customer satisfaction
- Debrief of household willingness to pay research
- Debrief of non-household customers qualitative research
- Debrief of non-household willingness to pay research
- Debrief of resilience research
- Deep Dive Water Quality
- Draft Engagement Strategy
- dWRMP engagement update
- dWRMP19 Executive Summary
- EFG Meeting September 2018 Water Efficiency Paper v0.1
- EFG Survey report August
- Engagement Dashboard
- Engagement Strategy
- Financial overview investment expenditure
- Freeze Thaw CCG
- Freeze Thaw_CCG_1.0 - RFI
- ICS triangulation slides
- Information Note Freeze Thaw Hi Level Customer Contact data
- Information request – Blue Print for Water
- M1 South East Water Outcomes meeting
- M2 South East Water Outcomes meeting - April 2018
- NHH Market Overview
- Non-household context setting
- Our journey towards a customer-centric business
- Outcome definitions
- Periodic Review 2019: South East Water, DWI Scheme reference: SEW02 – Woodgarston Nitrate: Final Decision Letter - Support
- Periodic Review 2019: South East Water, DWI Scheme reference: SEW01 – College Avenue WTW - Chromium: Final Decision Letter - Support
- Plan production update
- PR19 CCG South East Water Drinking Water Inspectorate Statement
- PR19 Customer Engagement Bespoke services research debrief
- PR19 Final Methodology Highlights
- PR19 research South East Water initial views
- PR19 Update and discussion
- Publishing the overall cost of the CCG
- Quality of engagement assessment criteria
- Recruitment strategy for Customer Care Team
- Research programme update and PR19 programme update
- Retail Industries Benchmarking report by PWC for Ofwat
- South East Water bespoke services development Research debrief
- South East Water response to BluePrint for Water August 2018
- Social Tariff Eligibility v Water Poverty
- Stakeholder mapping and perceptions audit
- Terms of reference - 2018
- Understanding Our Customers Customer Insight Report
- Vulnerability Solutions Jul 18
- Water Efficiency Programme v0.05
- Water Quality Engagement
- WISER report – an extract from Business plan appendix 10: Environmental Resilience Annex A.10
- WRMP research debrief
- WRMP update consultation activites and findings from customer research
- WRMP update for CCG
- WRMP Update Representations and South East Water response
- WRMP19 Engagement Approach
- WTP overview and design note
- WTP results updated
A to Z of supporting papers
These are the CCG papers from November 2017 until July 2018